• Seller on a Chinese platform asked a mother to slap her daughter to get a refund; platform denied official responsibility
• The incident sparked widespread debate online about children’s safety and extreme refund policies

A seller on a Chinese second-hand collectibles platform has sparked outrage after reportedly asking a mother to submit a video showing her physically disciplining her daughter as a condition for a refund

The platform later clarified that the request was not officially issued by the company

According to reports, the mother, Li Yun, sought a refund of more than 500 yuan (around US$70) after discovering that her 11-year-old daughter had secretly spent the money

The seller allegedly demanded a five-minute uncut video showing the mother slapping her daughter, along with a handwritten apology letter from the child exceeding 1,000 characters, to be read aloud by both the child and the mother, with a signature and fingerprint

Li Yun attempted to contact the platform’s customer service to resolve the issue, but did not receive an effective response

The company later stated that the "Minor Refund Notice" was not officially approved by the platform, emphasizing that it would guide users toward appropriate behavior and encourage civil communication

The incident has sparked widespread debate on Chinese social media, with many criticizing the extreme refund policy as harmful to children